Reaching out for help can be a huge threshold to cross and helplines can help those who can't or don't want to visit a mental health or social service. I was privileged to be Lifeline's first national manager to bring together over a dozen silo'd services into one cohesive platform of helping and online support.
How do we best work together? What happened when we all sit round the same table as people who use mental health services, people who provide them and the academics who research and evaluate them. I led this innovative project with a focus on the shifting landscape of supported housing.
This project was published in the peer-reviewed Qualitative Research Journal.
How do we best bring lived experience into university research? I was the first 'Consumer/Service User Researcher' at the University of Auckland and sat on the Medical and Health Sciences Faculty Advisory Committee where I provided strategic and operational guidance. I also helped established and keynoted the first Service Users Academic Symposium.
How do we best deliver Mental Health services in ways people want it, when they want it? I feel privileged to be involved in one of the biggest shake ups in Population Health to unify four national services in Mental Health, Alcohol and Drugs, Problem Gambling and Smoking Cessation. I was the lead mental health writer on the original proposal and Service Architect for the development, design and implementation of these services.