More Case Studies

Warmline - A Different Kind of Helpline

It's well known that people often struggle the most when traditional mental health services are closed for anything except crisis situations. Evenings and weekends are when a simple chat can help if people are feeling unsettled and prevent things getting worse. I was privileged to put together the first professional Warmline as a peer support helpline service.  

Service Provider Digital Lived Experience Leadership
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DBT - Making The Difference

For me DBT (Dialectical Behavioural Therapy) takes all the best bits of the better-known CBT (Cognitive Behavioural Therapy) and adds useful tools from Eastern traditions like acceptance and mindfulness. I felt privileged to be able to help the country's only residential DBT service with strategic and operational planing to improve accessibility and continue to deliver services. 

Service Provider Service Design Government
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