Lifeline has been providing help and support when it's needed most since for over 50 years. As government funding arrived from the 1990s it created separation in service delivery.
My role was to bring these services together from mental health, addictions, domestic violence and social support. I provided ‘business as usual’ service delivery whilst helping conduct a root and branch organisational restructure and fit-for- purpose building renovations. I also conducted a comprehensive operational review to establish a unified policy and procedure framework.
I managed a workforce of over 350 employed and volunteer staff, including 15 direct line reports from over 25 services. This included contract management and budgets, routine monthly and annual reporting, stakeholder relationship management, quality assurance, recruitment and professional development and management of vendors.
For more information on Lifeline please visit lifeline.org.nz.